General Shipping Terms
All mailboxes ship free-- always! For all other products we offer flat rate shipping based on the value of the product:
Zero to $99.99..................$5
$100 to $199.99................$10
$200 and up.........................FREE
Please note that all products have factory processing lead times stated in the item description. Once your item is ready to ship, the manufacturer will ship directly to you using their preferred carrier-- FedEx Standard, UPS Ground, or the US Postal Service. Standard FedEx shipping typically takes between 1 and 5 business days to deliver your order within the contiguous 48 states. We currently do not ship to Alaska and Hawaii. Tracking numbers will be sent to you via email as soon as that information becomes available to us.
Unfortunately, we do not offer international shipping at this time.
Returns and Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. If your item is damaged or defective in some way, we'll make sure you are satisfied. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Special note for personalized Items
Personalized items cannot be returned unless the manufacturer is at fault. PLEASE double check your custom text and numbers prior to check-out. If the manufacturer is at fault, your item will be re-made at no cost to you. As an example, suppose you order an address plaque and your address is 1234 HAPPY LANE. If you submit it as 1234 HAPY LANE and the manufacturer makes it with that spelling, it cannot be returned. On the other hand, if you order it correctly as 1234 Happy Lane and you receive your plaque with the wrong spelling or number, you can get a replacement at no charge. If you find yourself in the unfortunate circumstance that you made a mistake in your order, you can re-order with a 20% discount.
For personalized items, once the order has started the manufacturing process, it cannot be canceled. Standard items without personalized characters can be canceled prior to the ship date for a full refund. If you do not cancel the order until after it has been shipped, you can receive a refund of your purchase amount minus return shipping.